Effective date: [05.12.2025]

Skyloom Travel (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services.

Who we are

Skyloom Travel
Harlow Enterprise Hub
Edinburgh Way, Harlow CM20 2NQ
United Kingdom
Company Registered in England and Wales No: 15435715
VAT Number: GB 479 427 444

Contact: support@skyloomtravel.uk

Information we collect

We may collect:

• Identity and contact details (name, email, phone number)
• Passenger information required for bookings
• Travel preferences and itinerary details
• Technical data (IP address, browser type, device information)
• Communications with our support team

Payments

Payments are processed by Stripe. We do not store full payment card details. Stripe may process your payment data in accordance with its own privacy practices.

How we use your information

We use your data to:

• Provide and manage travel bookings
• Communicate updates related to your itinerary
• Provide customer support
• Improve website performance and user experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security

Sharing your information

We may share data with:

• Airlines and travel service providers to complete your booking
• Payment processors (Stripe)
• Service providers that help us operate our website and business
• Authorities when required by law

Data retention

We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements.

Your rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Request data portability
• Withdraw consent where applicable

To exercise your rights, contact: support@skyloomtravel.uk

Cookies

We use cookies and similar technologies. Please review our Cookies Policy for details.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.